Terms and Conditions

These terms govern your use of the Universal Home Cooling website. By using the site you accept these terms. If you do not accept them, please do not use the site.

About us

This website is operated by Universal Home Cooling, a trading name of Universal Cooling South Limited, a company registered in England and Wales under company number 16258997, with its registered office at Unit A1 Imperial Business Park, West Mill, Gravesend, Kent, England, DA11 0DL. References to "we", "us" and "our" mean Universal Cooling South Limited. You can contact us at enquiriessouth@universalcooling.co.uk or on 01474 643022.

Using our website

You may use our website for lawful purposes only. You must not use it in any way that is unlawful, fraudulent or harmful, attempt to gain unauthorised access to the site or its servers, or introduce any malicious code. We may suspend, withdraw or restrict access to the site at any time without notice.

Information on the website

We aim to keep the information on our website accurate and up to date, but we do not guarantee that it is complete or current. Prices, specifications and product details are shown as a guide only and may change. Any indicative prices, lead times or savings are not an offer and are subject to a survey and a written quote. Nothing on the website forms a contract.

Quotes, installations and services

Any quote we provide, and any installation, maintenance or other work we carry out, is subject to a separate written agreement between you and us, including our terms of business which we provide with your quote. Those terms, together with your statutory rights as a consumer, govern the work we do for you. Where you are a consumer, you have rights under the Consumer Rights Act 2015 and, for contracts agreed away from our premises or at a distance, a cancellation period under the Consumer Contracts Regulations 2013. These will be explained in your agreement.

Intellectual property

All content on this website, including text, images, logos, graphics and design, is owned by us or our licensors and is protected by copyright and other intellectual property rights. You may view and print pages for your own personal use, but you must not copy, reproduce or use any content for commercial purposes without our written permission.

Links to other sites

Our website may contain links to third party websites, for example finance providers or manufacturers. We provide these links for convenience only and are not responsible for the content, products or practices of those sites. A link does not mean we endorse the site.

Our liability

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for any loss or damage arising from your use of, or inability to use, our website, or from reliance on any content on it. This does not affect your statutory rights as a consumer in relation to any goods or services we supply.

Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we handle your personal information.

Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

Contact

If you have any questions about these terms, contact us at enquiriessouth@universalcooling.co.uk or on 01474 643022.